Shipping Policy

COVID-19 IMPACTS DELAYS
We hope that you and those around you are and remain safe. We are privileged to have you as a customer and even in this unprecedented times, we are working hard to continue serving you as you expect. We are experiencing a 2-3 day delay in processing and shipping some orders including orders with domestic/international expedited shipping. Our top priority is maintaining the health and safety of our NeoCurly team and. We’ll continue to add to this policy as things change. If you have any questions or concerns, please contact our customer care team member customercare@neocurly.com

FREE SHIPPING - LOWER 48 STATES $75.00 PLUS 
We offer Free Shipping to our customers only to the lower 48 United States. Order ship via major carrier including USPS, UPS and FedEx with NO signature required. Shipping rates for standard delivery of orders $75.00 and above ship FREE within the continental United States (No promo code required). Shipping rates for standard delivery orders under $75.00 are calculated based on weight and distance and starts at $4.99.

ALASKA, HAWAII & U.S TERRITORIES
We offer Free shipping on all orders over $100.00 to Alaska, Hawaii & U.S Territories
All orders shipping to Alaska, Hawaii and U.S. Territories must be delivered via UPS 2 Day Air or UPS Overnight with an additional $9.00 charge.

P.O. Boxes & APOs/FPOs Addresses
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service.
Priority delivery options REQUIRED for APO, FPO, and PO boxes with 5-8 Business Days delivery time

INCORRECT, WRONG SHIPPING ADDRESS
The buyer is responsible for providing the CORRECT SHIPPING ADDRESS. Before finalizing your order, be certain your shipping address is correct.

  • Shipping is a service you purchase from USPS, UPS, FedEx & DHL along with your order from us, so any shipping issues must be handled by the currier.
  • If you happen to notice that you entered the wrong shipping address, please email us at customercare@neocurly.com with the correct shipping address before your shipping label is created.
  • Once a shipping label is created, we will not be responsible for the incorrect address and the subsequent delivery or undeliverable packages.

FAILED DELIVERY ATTEMPT - RETURNED TO SENDER
If a package is returned to NeoCurly due to;

  • The customer was absent, meaning carrier required the customer to be home at the time of delivery and the customer was not home for delivery and there was no one at the address to receive the parcel.
  • The delivery address provided by the customer was incorrect/incomplete
  • The courier could not access the delivery location.

(1) The customer will be responsible for the cost to reship the package back to them, as well as, any additional delivery cost. 
(2) NeoCurly is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. 
(3) No refunds will be provided if any part of the address is incorrect.

DAMAGED, LOST, STOLEN PACKAGE
We offer cost-effective shipping and delivery options for all domestic & international orders through USPS, UPS and DHL with tracking numbers on all orders. The risk of loss, theft, or damage to order(s) due to events occurring after order(s) have been delivered to the carrier is transferred from the seller to the carrier and buyer once the order has been delivered into the custody of the carrier
Protect your shipments with added insurance (add Route+ at checkout) and your order will be protected from DAMAGE, LOSS, and THEFT occurring after the goods have been delivered to the carrier. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with and receive a replacement order or be fully reimbursed.

Protect your shipments with added insurance, by selecting Route+ at checkout, your order will be protected from damage*, loss*, or theft*. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.

FULLY PROTECT YOUR ORDERS WITH Route+
NeoCurly is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked delivered. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
 

Last update: January 15, 2021