Return Policy

At NeoCurly, we stand by the quality of our products and we hope you will love every item(s) you purchase from us, but if for any reason you aren’t 100% satisfied with your purchase, then you may request a refund within 15 days of the purchase date. To request a refund, email us at customercare@neocurly.com. Remember to include your order number in the email subject line and state your reason for requesting the refund and in most cases, subject to our refund guidelines described below, these requests will be honored. Except for refunds due to defective or damaged products, shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable. In the unlikely event that you receive a product that’s been damaged or is defective, we’re happy to offer a free replacements. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.

The Return Process
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We do not issue return postage or labels (except for refunds due to defective or damaged products). To mail the return to us, you may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 3-5 days to appear on your account, depending on your bank or credit card issuer.

Items that Can't be Returned

  • Hair accessories for hygiene reasons
  • Last call or discontinued items
  • Gift sets partial returns
  • Free gifts and gifts with purchase
  • Used/empty products

What Is Your Return Policy?
NeoCurly offers a 15-day, money-back, satisfaction guarantee on all of its products.

Can I Return Merchandise
Yes, you can return or exchange merchandise. Merchandise must be in clean, unworn condition with no stains with all tags inplace and must be returned in the plastic bag the item came in. Any merchandise that appears used will not be accepted


Where Do I Send My Return?
Properly package your return to prevent damage in transit.
Use the original NeoCurly packaging if available and Include a copy of your invoice and ship your return to the following address:
NeoCurly Co.
Attn: Order Returns
701 N Glenville Dr. Suite 500
Richardson, TX. 75081

Missing Item
If you receive an incomplete order, or your package never arrived, please email customercare@neocurly.com and include your order number. If we're unable to locate the order, we'll issue a free replacement order or a full refund.

Are Shipping Charges Refundable?
We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

When Will I Get My Refund?
Please allow 7-10 business days from the receipt of your returned package for your return credit to be processed. A confirmation email with your refund details will be sent to you. Please note, Refund may take 3-5 days for the funds to post to your account depending on your banking institution. NeoCurly reserves the right to verify any refund requests and request a return of the products you purchased.

NeoCurly's refund and return policies are subject to change. You should therefore consult www.neocurly.com at the time of your purchase to confirm the current refund and return policy.