Track Order Status

Real-time Visualization of all your orders

The Route App automatically connects to everything you’ve ordered from us and all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.

Effortlessly resolve order issues

*Lost
*Damaged
*Stolen items

Route+ reduces effort through a seamless claims filing process. Lost, damaged, or stolen items are easily resolved with a few taps, letting you get along with your day.

File a Claim

Route+ is here to help quickly resolve your issue.

NEOCURLY is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Route FAQs