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Visual Tracking For Your Online Orders

The Route App automatically connects to everything you’ve ordered from us and all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.

Route+ Premium Package Protection
NEOCURLY is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

When you add Route protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Effortlessly Resolve Order Issues Lost, Damaged and Stolen items
Route+ reduces effort through a seamless claims filing process.

Lost, damaged, or stolen items are easily resolved with a few taps, letting you get along with your day.

Route+ is here to help quickly resolve your issue.
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.